Welcome to the Mekaki Safari FAQ page! Here, we have compiled a list of frequently asked questions to help you better understand our services and what you can expect from your safari experience with us. Whether you’re a first-time visitor or a seasoned traveler, we hope you find the information provided here helpful in planning your dream safari. If you have any additional questions or concerns, please do not hesitate to contact us.
How much Deposit is required?
Upon written confirmation from Mekaki Safaris, kindly note that you are required to pay a deposit as outlined in writing at the time of your confirmation. You will also receive our company invoice which will state the amount to be paid, which is always 40% of the total cost of the safari and 60% when covering two countries.
What Payment options do we Accept and what are terms?
- Bank Transfer: In the event that payment is made via bank transfer, please note that all associated bank charges will be paid by the client. This ensures that the full amount is received by Mekaki safaris without any deduction for bank fees or charges.
- Credit Card: Please be advised that payments made using credit cards may be subject to a surcharge, which will be added to cover any costs associated with processing the payment. This additional fee will be communicated to the client in writing prior to finalizing the transaction, ensuring complete transparency and clarity.
- Cash: If clients opt to pay in cash, Mekaki safaris accepts US Dollars, Euros or Kenya Shillings. Any applicable exchange rates will be communicated to clients, to ensure that they are aware of the current rates of exchange and any associated fees. This allows clients to make an informed decision regarding their preferred method of payment.
Cancellation Policy
- We understand that plans can change unexpectedly, and as such, we have established a cancellation policy to ensure transparency and fairness in the event of a cancellation. If a cancellation is received 90 days or more prior to departure, the client will receive a full refund.
- For cancellations received between 60 and 30 days prior to departure, a portion of the safari cost will be forfeited as a result of the cancellation. Specifically, 20% of the safari cost will be forfeited.
- For cancellations received between 29 and 15 days prior to departure, a larger percentage of the safari cost will be forfeited. Specifically, 70% of the safari cost will be forfeited in these circumstances.
- In the unfortunate event that a cancellation is received within 14 days of the scheduled departure date, 100% of the safari cost will be forfeited. We understand that this may be disappointing news, but we have implemented this policy to ensure that we can continue to provide the best possible service to all of our clients.
- Please be aware that in the case of a no-show, no refunds will be issued. We strongly encourage our clients to keep us informed of any changes to their plans, so that we can make the necessary arrangements and minimize any potential issues or complications.